1. Business/Home Deliveries
A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Firepenny deliveries:
1.1 Order Processing:
The amount of time it takes for us to prepare your order for shipping. If in stock, this typically takes 1 – 2 days however, orders coming directly from the manufacturer can vary. Please contact Firepenny for an estimated ship date.
1.2 Transit Time:
The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.
1.3 Who needs to sign for my delivery?
If a signature is required, either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. If no one is available to receive the delivery, a re-delivery will be attempted at the discretion of the shipping company. This agreement is with you and Firepenny. Neither Firepenny nor the 3rd party Delivery Company that has been contracted by Firepenny to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.4 What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note (if required) in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact Firepenny within 48 hours of your delivery. No contact within 48 hours of delivery represents your acceptance of the complete order in perfect condition. For any item(s) shipped incorrectly, Firepenny will provide either a call tag or instructions for item(s) to be returned. Once a call tag has been issued, you have 5 business days to package and ship. If the incorrect items are not shipped within 5 business days of receipt of the call tag, Firepenny has the right to refuse the incorrect item(s) and will invoice you for the full amount of the incorrect item(s) including any fees and unused shipping cost(s). For any other problem with your order, please refer to our return policy.
1.5 What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
[For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
1.6 Delivering to a Freight Forwarder?
In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and Firepenny. Neither Firepenny nor the 3rd party Delivery Company that has been contracted by Firepenny to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.7 Can I make changes to the delivery address after I place my order?
You will be able to change both the shipping and billing address prior to shipment staging. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed and the order is not in staging, please contact us immediately. We are able to guarantee an address change and apologize for any inconvenience.
1.8 Can I make changes to my order after I place my order?
You will be able to change both the shipping and billing address prior to shipment staging. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed and the order is not in staging, please contact us immediately. You may change your order prior to shipment. Any addition/subtraction in order quantity can change the product price and may be subject to a restock fee.
1.9 How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
2.0 Freight Charges?
Please keep in mind when obtaining freight charges/estimates that it is an estimate of freight charges. Freight companies charge extra fees for additional services that are not discounted to Firepenny. These charges are called Accessory Services such as an arrival notification/call before delivery, oversized packages, tail gate lift services, residential delivery, school or military deliveries, out of normal delivery area, (etc.)
We strive to ship your order in the most efficient and cost effective manner possible. Any additional charges are passed down from the freight company.
You can also track your packages, review your orders, print invoices, and more, from your "My Account" page at any time.